Santee Cooper customer satisfaction beats national average again
MONCKS CORNER, S.C. —According to a survey conducted by MarketSearch, residential customers give Santee Cooper an overall customer satisfaction score of more than 91 percent, while 63 percent are very satisfied. Nationally, 87.8 percent of customers are satisfied with their utility and only 49 percent are very satisfied.
The independent survey addresses areas such as power quality, customer care, service, rates, environmental responsibility and planning for the future. Santee Cooper had high marks in quality of electric power with almost 99 percent of customers satisfied, higher than the national average of nearly 80 percent. Customers also gave high satisfaction marks for keeping power outages to a minimum at 98 percent and responding quickly to customer questions and problems at 97.7 percent.
“Excellent customer service, reliable and affordable energy, as well as continued stewardship, all make Santee Cooper a top utility provider,” said Mike Poston, vice president of Santee Cooper’s retail operations. “Our customers are number one, and we are dedicated to successfully working with them and for them.”
Santee Cooper’s customers applaud its concern for the environment at over 83 percent. A majority of customers are more cognizant of Santee Cooper’s conservation programs as well. Survey results showed an increase in awareness of the Solar Home incentives, with over 61 percent of customers knowing about this particular program.
When it comes to Santee Cooper helping customers learn to use energy efficiently, customers had an increase in satisfaction at nearly 93 percent. Santee Cooper also saw improved awareness and participation ratings this year in the utility’s budget billing consumer program.